Return Policy

Return & Refund Policy


Thanks for shopping at PyroCreation.com


If you are not satisfied with your purchase, we're here to help.



Returns


You have 14 calendar days to return an item from the date you received it.


To be eligible for a return, your item must be unused and in the same condition that you received it.


Your item must be in the original packaging.


Your item needs to have the receipt or proof of purchase in the form of an order number.



Refunds


Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.


If your return is approved, we will initiate a refund to your credit card (or original method of payment).


You will receive the credit within 3-7 days, depending on your card issuer's policies.



Shipping


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.


If you receive a refund, the cost of return shipping will be deducted from your refund.



If we made a mistake in the order or if you received a defective product then we will mail you a replacement item and call tag for the defective item.



Contact Us


If you have any questions on how to return your item to us, Contact us.


Effective 1/1/2017